Shipping policy
SHIPPING POLICY
Thank you for shopping with Monstro Paw! Please read our shipping policy below for detailed information about our shipping practices.
1. Order Processing Time
Once your order is placed and payment is confirmed, it will be processed within 1–3 business days. Processing includes order verification, quality checks, and packaging. Orders are not processed on weekends or public holidays.
2. Shipping Time
After your order has been processed, delivery typically takes 7–10 business days, depending on your location and the shipping method used. Please note that shipping times are estimates and are not guaranteed, as they may be affected by factors outside our control, such as customs processing, carrier delays, weather conditions, or high shipping volumes during peak seasons (e.g. holidays).
3. Shipping Destinations
We currently ship to the following countries:
- United States
- Canada
- United Kingdom
- Australia
- New Zealand
- Mexico
If your country is not listed above, we are unable to ship to your location at this time.
4. Shipping Costs
Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your purchase. Any promotional free shipping offers will be clearly indicated on the relevant product or checkout page.
5. Order Tracking
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number, allowing you to monitor your shipment's progress.
6. Customs, Duties, and Taxes
For international orders, your order may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing your order.
7. Incorrect Shipping Information
Please ensure that your shipping address and contact details are accurate and complete at checkout. Monstro Paw is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, please contact us as soon as possible at monstropaw@gmail.com so we can attempt to correct it before shipment.
8. Lost, Delayed, or Damaged Packages
If your order has not arrived within the estimated delivery window, or if it arrives damaged, please contact us at monstropaw@gmail.com with your order number so we can investigate with the shipping carrier and find a suitable solution.
9. Multiple Items and Split Shipments
If you order multiple items, they may be shipped separately depending on availability and warehouse location. You will be notified if your order is split into multiple shipments, and each shipment will have its own tracking number.
10. Failed Delivery Attempts
If a package is returned to us due to an incorrect address, failure to collect, or refusal of delivery, additional shipping charges may apply to reship the order.
11. Holidays and High-Demand Periods
During public holidays, sales events, or other high-demand periods, processing and delivery times may be longer than usual. We will do our best to keep you informed of any significant delays.
12. Contact Us
If you have any questions about your order or our shipping practices, please reach out to us at monstropaw@gmail.com. Our support team is available 7 days a week to assist you.